# CustomerFlow

> CustomerFlow is India's leading AI WhatsApp customer service, real-time catalogue sales, and automated order management platform for e-commerce stores.

## Overview

CustomerFlow connects directly with the Meta WhatsApp Cloud API and e-commerce stores (WooCommerce, Shopify, CSV catalogues) to provide 24/7 intelligent customer interactions. It answers pricing queries, checks stock variations, extracts customer delivery addresses, generates instant itemized UPI bill receipts, and seamlessly transfers conversations to human staff with 1-click controls.

- **Website**: https://customerflow.net/
- **Documentation (Full LLM Reference)**: https://customerflow.net/llms-full.txt
- **Target Market**: Indian D2C brands, retail merchants, wholesalers, grocery, fashion, electronics, and gourmet stores selling on WhatsApp.

## Core Capabilities

- **24/7 Conversational AI**: Powered by OpenAI GPT-4o-mini & Google Gemini 2.5 Flash, fluent in English, Hindi, and Hinglish. Uses zero-hallucination store catalogue injection.
- **Dynamic Catalogue & Variant Pricing**: Real-time pricing lookups for multi-unit items (e.g. 250g, 500g, 1kg weights, sizes, bundles).
- **Automated Order Extraction & Instant UPI Receipts**: Automatically captures customer delivery address from unstructured chat, calculates subtotal and shipping, issues an itemized bill, and records the order with UPI pending status.
- **1-Click Human Staff Handoff**: Staff can claim or assign conversations. When a human takes over, AI auto-replies pause completely with zero interruptions.
- **Visual Kanban Orders Board**: 4-stage fulfillment pipeline (`Order Received` → `Ready to Dispatch` → `Out for Delivery` → `Delivered`) with direct internal navigation to customer chats.
- **WooCommerce 2-Way Real-time Sync**: Instant synchronization of products, prices, stock levels, and automated inventory decrements on order creation.
- **Multi-Location Google Maps & Timings Support**: Automatically shares store directions and operating hours for physical storefronts.
- **In-Built Product Photo Dispatch**: Emits verified product pictures directly in chat when customers request visual inspection.

## Architecture & Security

- **Backend Stack**: Laravel 12, PHP 8.2+, MySQL, Laravel Reverb (WebSockets).
- **WhatsApp Gateway**: Meta WhatsApp Cloud API v19.0 with HMAC-SHA256 signature verification.
- **Multi-Tenancy**: Strict tenant-isolated database models ensuring total customer and catalogue privacy across merchants.
- **Rate Limiting & Security**: Rate-limited webhooks, debounced message batching, and input sanitization against prompt injection.

## Pricing Plans

- **Starter (₹1,499/mo)**: 1 WhatsApp Number, 500 Active Customers, 24/7 AI Catalogue Replies, Kanban Board, Manual Order Creator.
- **Growth (₹2,999/mo)**: Unlimited Customers & Messages, 3 Staff Seats, Auto UPI Bill Receipts, WooCommerce 2-Way Sync, Auto Photo Sending.
- **Enterprise / Scale (₹5,999/mo)**: Unlimited Staff Seats, Multi-Location Google Maps, Dedicated WA Server, Priority 1-on-1 Support.

## Key Links

- [Live Demo](https://customerflow.net/#demo): Interactive WhatsApp conversation player with 4 live scenarios.
- [Features](https://customerflow.net/#features): Detailed breakdown of e-commerce WhatsApp tools.
- [How It Works](https://customerflow.net/#how-it-works): 3-step merchant onboarding walkthrough.
- [Pricing](https://customerflow.net/#pricing): Transparent subscription tiers.
- [Privacy Policy](https://customerflow.net/privacy-policy): Customer data protection and WhatsApp compliance.
- [Terms of Service](https://customerflow.net/terms): Usage policies and service agreements.